Returns & Exchanges
We want you to be completely satisfied with your COUIRY purchase.
You may request a return or exchange within 14 days of receiving your order.
Return Conditions
To be eligible for a return or exchange, the item must:
Be unworn, unused and unwashed.
Be returned in its original condition.
Include all original labels and packaging.
Show no signs of damage, stains, perfume or alteration.
Items that do not meet these conditions may not be accepted.
How to Request a Return
Contact us at support@couiry.com and provide:
- Your full name.
- Your order number.
- The item you wish to return or exchange.
- The reason for your request.
- Photos of the item if it arrived damaged or incorrect.
Please do not return an item before receiving confirmation and return instructions from our customer service team.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, contact us as soon as possible. Our team will review your request and provide an appropriate solution.
Refunds
Once the returned item has been received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed using the available payment method. Processing times may vary depending on the payment provider.