Frequently Asked Questions
Where does COUIRY deliver?
We currently deliver throughout Morocco.
How long does delivery take?
Delivery usually takes between 1 and 3 business days after your order has been confirmed and prepared.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking information.
Can I change or cancel my order?
Contact us as soon as possible at support@couiry.com. We will try to help before the order is prepared or shipped. Once an order has been shipped, it may no longer be possible to modify or cancel it.
Can I return an item?
Yes. You may request a return within 14 days of receiving your order, provided the item meets our return conditions.
Can I exchange an item for another size?
Yes, subject to product availability. Contact our customer service team within 14 days of receiving your order.
What should I do if I receive a damaged or incorrect item?
Contact us immediately at support@couiry.com with your order number and clear photos of the item.
How do I choose the correct size?
Consult our Size Guide and check the measurements provided on the product page. You may also contact our customer service team for assistance.
When is customer service available?
Our customer service team is available:
Monday–Friday
9:00 AM–6:00 PM
How can I contact COUIRY?
You can contact us by email:
support@couiry.com